Delivery & Returns
Standard Delivery Areas
Our standard delivery service covers an area with around a 30 mile radius of our 10 branches - see image for reference. Please use the postcode checker below which will confirm if we can deliver to your address.
Please note that we may occasionally need to decline some orders where the products ordered and/or distance from one of our branches means that the delivery logistics are impractical. We will contact you and seek to provide alternative options where possible. If a refund is required, this will be actioned within one working day of the order being cancelled.
Our Delivery Times
Our standard delivery times are approximately 1-5 working days for all in-stock items depending on the contents of the order. Some products can take up to 10 working days to deliver. Our delivery times can vary due to stock levels and seasonal demand, especially following any storms or adverse weather conditions.
CORONAVIRUS UPDATE - Our current estimate for delivery lead times is around 7-10 working days. Please note that the current situation may cause extra delays to orders due to staffing issues both at branches and operationally. We will continue to do everything we can to get your deliveries to you ASAP but greatly appreciate your patience at this difficult time for everyone. Please read our update for the very latest status.
Once your order is processed, you will receive an automated email with the date of your delivery. If this date is inconvenient, give us a call and we will try to find you an alternative.
If you would like to request delivery on a chosen day or would like the driver to call ahead, please add the details to the 'comments' box just before you check out. If you are not going to be present when your order arrives, you must inform us in writing. Please note that once the goods are delivered, AVS Fencing Supplies cannot be held responsible for those products being lost, damaged or stolen after the delivery is complete. Please get in touch with our team if you have any questions.
Our delivery charges are calculated based on the value of your order and then the distance from the entered delivery postcode to the nearest AVS branch. Please see grid below for full details. Free shipping is available for orders over £500 and our Click & Collect service is always free.
|Delivery Distance to Local Branch||Click & Collect|
(Local Postcode District)
(Up to 30 miles)
|Under £300||£12.00||£30.00||Call us||FREE|
|£300 - £500||FREE||£12.00||Call us||FREE|
Our Free Click & Collect Service
When using our Click & Collect service, we encourage you to use our website's stock checker feature on each product page to check stock at your local branch. If your chosen item(s) are in stock, you can head to the branch to collect one hour after placing your order (within standard opening hours, latest collection 4:30pm).
If your selected items show as 'Call for Availability', we encourage you to call the branch to review options. You may also still place your order and the branch will contact you by the end of the next working day to discuss. If you order an item that is 'Not Stocked' you will be unable to collect from that branch and they will need to advise alternatives or other options.
Delivery & Billing Addresses
If your delivery address is different to your billing address, we may request further proof of that delivery address. This is for security purposes and to help protect our customers from fraudulent transactions. If this is required, a member of our team will call you directly to discuss it after you complete your order.
Your Delivery Day
When you made your purchase you would have been asked if there were any access problems relating to the delivery address. We need to know these details because it can be an important factor in deciding the type of vehicle we will use to deliver your goods. The type of potential access issues we would need to know about are listed below but are not limited to:
- Road width restrictions
- Vehicle weight restrictions
- Parking and loading restrictions
- Red Routes
Is your property hard to find? Let us know of any landmarks that might help our drivers find you quicker.
We usually deliver your goods to the kerb side or a driveway entrance. Please be aware that the delivery vehicles are heavy lorries that can damage private driveways by cracking paving slabs or light weight drain covers etc.
In certain circumstances, it might be possible to drive onto your private property to get the goods closer – however this would only occur if the driver assesses that it is safe to do so and the landowner/tenant signs a disclaimer accepting responsibility for any potential damage that might occur.
We strive to carry out our deliveries Monday - Friday, between 8am - 4pm, except on UK Bank Holidays and between Christmas and New Year. This can of course vary depending on things like traffic problems and other exceptional circumstances beyond the control of AVS Fencing Supplies and our delivery drivers. Where possible we will contact you prior to us arriving with a delivery time window.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you want to return an item that you ordered by mistake we reserve the right to charge a restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.