Delivery & Returns
Standard Delivery Areas
Our standard delivery service covers as wide an area as possible around our 10 branches - see image on the right for reference. There is a Postcode tool on our product pages so that you can check delivery to your location. If you are outside of our delivery area, we may still be able to provide a bespoke delivery cost - call 03300 130618.
Please note that we may occasionally need to decline some orders where the products ordered and/or distance from one of our branches means that the delivery logistics are impractical. We will contact you and seek to provide alternative options where possible. If a refund is required, this will be actioned within one working day of the order being cancelled.
Our delivery charges are set at a flat rate fee of £29.99, for all orders under £350. Any orders over £350 are delivered free of charge for orders placed online only.
Our Delivery Times
Our standard delivery service is approximately 1 - 5 working days, depending on the product line. Some products can take up to 10 working days to deliver. However, this can vary due to stock levels and seasonal demand, especially during adverse weather conditions. Please get in touch with our team if you have any questions.
Once your order is complete and processed you will be contact by a member of the team by email with the date of your delivery. If this date is inconvenient, give us a call and we will try to find you an alternative.
If you would like to request delivery on a chosen day or would like the driver to call ahead, please add the details to the 'comments' box just before you check out. If you are not going to be present when your order arrives, you must inform us in writing. Please note that once the goods are delivered AVS Fencing Supplies cannot be held responsible for those products being lost, damaged or stolen after the delivery is complete.
Our Free Branch Collection Service
If you have chosen to collect your goods from us, please wait until one of our team has contacted you before visiting your branch. This allows us time to get your order together so it's ready and waiting for you when you come to collect it.
Delivery & Billing Addresses
If your delivery address is different to your billing address, we may request further proof of that delivery address. This is for security purposes and to help protect our customers from fraudulent transactions. If this is required, a member of our team will call you directly to discuss it after you complete your order.
Your Delivery Day
When you made your purchase you would have been asked if there were any access problems relating to the delivery address. We need to know these details because it can be an important factor in deciding the type of vehicle we will use to deliver your goods. The type of potential access issues we would need to know about are listed below but are not limited to:
- Road width restrictions
- Vehicle weight restrictions
- Parking and loading restrictions
- Red Routes
Is your property hard to find? Let us know of any landmarks that might help our drivers find you quicker.
We usually deliver your goods to the kerb side or a driveway entrance. Please be aware that the delivery vehicles are heavy lorries that can damage private driveways by cracking paving slabs or light weight drain covers etc.
In certain circumstances, it might be possible to drive onto your private property to get the goods closer – however this would only occur if the driver assesses that it is safe to do so and the landowner/tenant signs a disclaimer accepting responsibility for any potential damage that might occur.
We strive to carry out our deliveries Monday - Friday, between 8am - 4pm, except on UK Bank Holidays and between Christmas and New Year. This can of course vary depending on things like traffic problems and other exceptional circumstances beyond the control of AVS Fencing Supplies and our delivery drivers. Where possible we will contact you prior to us arriving with a delivery time window.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you want to return an item that you ordered by mistake we reserve the right to charge a restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.