Trade Collections, Delivery and Returns
Free Collection From Branch
If you have chosen to collect your goods from us, please wait until one of our team has contacted you before visiting your branch. This allows us time to process your order. There is usually a wait of around 30 minutes after you arrive at the branch before the order is ready to take away. We offer free tea and coffee drinks to make your wait more amenable.
QUICKPICK Collection £7.50 plus VAT
Your order is available to collect after 1 working hour. For example, an order placed at 5pm Monday will be available at 8.30am Tuesday; as we close at 5pm and re-open at 7:30am.
QuickPick Options Terms and Conditions
These are only available when the products selected are in stock at the collection branch. Workshopped or assembled and direct from supplier products are excluded. If we are unable to meet your selected collection criteria the fee will be refunded. If an order is cancelled prior to collection the fee is NOT refundable. Where goods are returned from an order that included a Picking fee, the fee is NOT refundable. Failure to collect at the agreed time, without informing us, may result in the products being returned to stock, with the fee NOT refunded and the normal collection process re-instated.
IF YOU WOULD LIKE GOODS DELIVERED
We charge a flat-rate delivery charge of £10 plus VAT per delivery for all orders made online irrespective of size or weight
Our Delivery Times
Our standard delivery service is approximately 1 - 5 working days, depending on the product line. Some products can take up to 10 working days to deliver. However, this can vary due to stock levels and seasonal demand, especially during adverse weather conditions. Please get in touch with our team if you have any questions.
Once your order is complete and processed you will be contacted by a member of the team by email with the date of your delivery. If this date is inconvenient, give us a call and we will try to find you an alternative.
If you would like to request delivery on a chosen day or would like the driver to call ahead, please add the details to the 'comments' box just before you check out. If you are not going to be present when your order arrives, you must inform us in writing. Please note that once the goods are delivered AVS Fencing Supplies cannot be held responsible for those products being lost, damaged or stolen after the delivery is complete.
Delivery & Billing Addresses
If your delivery address is different to your billing address, we may request further proof of that delivery address. This is for security purposes and to help protect our customers from fraudulent transactions. If this is required, a member of our team will call you directly to discuss it after you complete your order.
Access for your Delivery
When you made your purchase, you would have been asked if there were any access problems relating to the delivery address. We need to know these details because it can be an important factor in deciding the type of vehicle we will use to deliver your goods. The type of potential access issues we would need to know about are listed below but are not limited to:
Road width restrictions
Vehicle weight restrictions
Parking and loading restrictions
Finding Your Property
Is your property hard to find? Let us know of any landmarks that might help our drivers find you quicker.
Offloading your Delivery
We usually deliver your goods to the kerb side or a driveway entrance. Please be aware that the delivery vehicles are heavy lorries that can damage private driveways by cracking paving slabs, lightweight drain covers etc.
In certain circumstances, it might be possible to drive onto your private property to get the goods closer – however this would only occur if the driver assesses that it is safe to do so and the landowner/tenant signs a disclaimer accepting responsibility for any potential damage that might occur.
We strive to carry out our deliveries Monday to Friday, between 8am - 4pm, except on UK Bank Holidays and between Christmas and New Year. This can of course vary depending on things like traffic problems and other exceptional circumstances beyond the control of AVS Fencing Supplies and our delivery drivers. Where possible we will contact you prior to us arriving with a delivery time window.
RETURNS POLICY FOR DELIVERED GOODS
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc.). If you want to return an item that you ordered by mistake we reserve the right to charge a restocking fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.