With AVS Fencing Supplies you can have your goods conveniently delivered to your chosen address or collect them for free from any of our branches. Just select the branch you want to collect from when you check out.
This page explains everything from where we deliver to how much it will cost, as well as what to expect after you place your order, right up to when your goods arrive.
Our Delivery Areas
AVS deliver across the south east directly from our 8 branches around the UK. The counties we cover include: Sussex, Surrey, Kent, Hampshire, Berkshire, Cambridgeshire, London and parts of Lincolnshire, Leicestershire, Northamptonshire, Hertfordshire, Buckinghamshire, Oxfordshire.
Our delivery areas are divided into zones by post code, based on the distance from our branches. This ensures we are able to provide a comprehensive delivery service to a wide area of the country.
Selected Products Only - Nationwide Delivery
Products marked with the 'Free National Delivery' badge are fulfilled by our trusted third party supplier, Forest Garden. These products can be delivered to mainland UK addresses. Once you complete your order, the friendly people at Forest Garden will contact you to arrange a delivery day. The delivery cost is included in the price of these selected products.
Our delivery charges are based on the area or 'zone' your delivery address is in, which reflects the distance our delivery trucks must travel from the closest AVS branch.
|Order Value||Zone 1||Zone 2||Zone 3||Zone 4||Zone 5||Zone 6|
To find out how much it will cost to deliver to you, please enter your full Post Code into the handy Delivery Estimator below.
We will never surprise you with hidden delivery charges or otherwise at the checkout.
Trade customers are charged a flat rate of £12.
Our Delivery Times
Our standard delivery service is approximately 4 - 5 working days, depending on the product line. Some products can take up to 10 working days to deliver. However, this can vary due to stock levels and seasonal demand, especially during adverse weather conditions. Please get in touch with our team if you have any questions.
Once your order is complete and processed you will be contact by a member of the team by email with the date of your delivery. If this date is inconvenient, give us a call and we will try to find you an alternative.
If you would like to request delivery on a chosen day or would like the driver to call ahead, please add the details to the 'comments' box just before you check out. If you are not going to be present when your order arrives, you must inform us in writing. Please note that once the goods are delivered AVS Fencing Supplies cannot be held responsible for those products being lost, damaged or stolen after the delivery is complete.
Our Free Branch Collection Service
If you have chosen to collect your goods from us, please wait until one of our team has contacted you before visiting your branch. This allows us time to get your order together so it's ready and waiting for you when you come to collect it.
Delivery & Billing Addresses
If your delivery address is different to your billing address, we may request further proof of that delivery address. This is for security purposes and to help protect our customers from fraudulent transactions. If this is required, a member of our team will call you directly to discuss it after you complete your order.
Your Delivery Day
When you made your purchase you would have been asked if there were any access problems relating to the delivery address. We need to know these details because it can be an important factor in deciding the type of vehicle we will use to deliver your goods. The type of potential access issues we would need to know about are listed below but are not limited to:
- Road width restrictions
- Vehicle weight restrictions
- Parking and loading restrictions
- Red Routes
Is your property hard to find? Let us know of any landmarks that might help our drivers find you quicker.
We usually deliver your goods to the kerb side or a driveway entrance. Please be aware that the delivery vehicles are heavy lorries that can damage private driveways by cracking paving slabs or light weight drain covers etc.
In certain circumstances, it might be possible to drive onto your private property to get the goods closer – however this would only occur if the driver assesses that it is safe to do so and the landowner/tenant signs a disclaimer accepting responsibility for any potential damage that might occur.
We strive to carry out our deliveries Monday - Friday, between 8am - 4pm, except on UK Bank Holidays and between Christmas and New Year. This can of course vary depending on things like traffic problems and other exceptional circumstances beyond the control of AVS Fencing Supplies and our delivery drivers. Where possible we will contact you prior to us arriving with a delivery time window.