
| Date | Score | Comments | Our Comments |
|---|---|---|---|
| 11-Nov-2011 | ![]() ![]() |
Good products, exactly as ordered and delivery spot on; friendly,astute and helpful driver which these days is unique. | |
| 12-Oct-2011 | ![]() ![]() |
Excellent service, arrived on time, no fuss. | |
| 12-Oct-2011 | ![]() ![]() |
Service rating : Very good service Product : Very good |
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| 11-Oct-2011 | ![]() ![]() |
easy to understand website so easy ordering.E-mail regarding delivery spot on. Delivery driver excellent. A good experience and will definitly use again. | |
| 30-Aug-2011 | ![]() ![]() |
The original boards I ordered weren't in stock so they phoned me with a suggested replacement, which would have been fine except they did not tell me they we're not as wide. Therefore, I didn't have enough meaning I had to order more and the job was held up.
Also, I over-ordered on the rails by 3 pieces (my mistake). When I tried to return them I was told there was a 20% restocking fee. I explained how this was not allowed under the Distance Selling Regulations and they said they still would still apply a restocking fee. I then referred them to their own T&Cs on the website (which stated the full cost would be refunded). I was told by (I believe the branch manager) that he would have to check with the regional manager and he would call me back later that day. I heard nothing and called him back the next day and he confirmed the restocking fee would not apply. The end result is I have a lovely looking deck and was able to return my extra rails without a restocking fee, but it was all much more hassle than it needed to be. |
I have today communicated our terms & conditions to all staff. The other issue in calculating the correct quantity for the decking was human error. I am sorry if this caused you extra hassle. Regards AVS Fencing Supplies |
| 09-Aug-2011 | ![]() |
Service rating : Would have been higher if deliver was quicker Product : Some pieces were ok, but most were not great |
My understanding is that the order was delivered 4 days after being placed. This is our average AVS Fencing timescale as promised on the website. Considering the weight, size and shape of many of our items that cannot be posted I think this is reasonable. Regards AVS Fencing Supplies |
| 18-Jun-2011 | ![]() |
Good internet site, easy to use with clear information and pricing. Helpful people at the other end of the phone if needed. Fast delivery, very pleased, thank you. | |
| 11-Jun-2011 | ![]() |
great service deliverd on the day i was very inpressed that the drive had not just left the delivry on the fornt of the diveway he had stackted it neatly down the side of the house many thanks to them | |
| 11-Jun-2011 | ![]() |
Will use again | |
| 31-May-2011 | ![]() |
Easy website, delivered exactly when stated, competitive price. All products were fault free as well | |
| Back to Product | Read more reviews at FeeFo » | ||
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